Contact Us
Business Information
Brand: Dockvella
Company Name / Trademark Owner:
Operated by Shenzhen Yuanlianyu Network Technology Co., Ltd.
Business Owner: Zou Qi
Business Address:
Room 801, No.300 Gao'ao New Village, Yucui Community, Longhua Subdistrict, Longhua District, Shenzhen City, Guangdong Province, China
Email: service@dockvella.com
Phone: +86 16928415892
Website: dockvella.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.
Dockvella is owned and operated by Shenzhen Yuanlianyu Network Technology Co., Ltd.
A clear framework for shopping with Dockvella: what to expect from your order, how we support you, and the rights and responsibilities that apply.
We're Here to Help
Thank you for visiting Dockvella.
If you have any questions about our products, your order, shipping, returns, refunds, or any other customer service matter, please contact our customer service team by email. We are happy to assist you and will do our best to provide clear and helpful support.
Orders & Product Questions
For questions regarding a product, order status, payment, delivery, or other shopping-related matters, please contact us at:
When contacting us about an existing order, please include your order number where possible. This helps us locate your order and provide assistance more efficiently.
Returns & Refunds
Dockvella provides a 180-day return period, calculated from the date your order is received.
If you would like to request a return or have questions about our return and refund process, please contact us at:
Please contact our customer service team before sending any return package so that we can provide the appropriate return instructions.
For complete information regarding eligibility, return conditions, refund processing, and other applicable requirements, please refer to our Return Policy.
Shipping Questions
If you have questions about shipping options, shipping charges, delivery status, or an order that has not arrived as expected, please contact:
Our current shipping options include Standard Shipping and Express Shipping, with applicable shipping charges or free-shipping thresholds displayed during the shopping and checkout process.
Contact Us
For any questions or assistance, please contact us using the information below:
Email: service@dockvella.com
Phone: +86 16928415892
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
We appreciate your interest in Dockvella and look forward to assisting you.
Last Updated: October 18, 2026